“Be brave enough to have a conversation that matters”

With organizations struggling to adapt to a changing world, the capacity of a leader to pave the way for a difficult conversation to be free of obstacles; build a safety net and encourage dialogue has become a key competency.

Programme Outline:

This programme provides opportunities to build competence and commitment in paving the way to conduct challenging conversations. In an energizing, interactive, and safe environment, participants practice using skills and tools to minimize disgruntled behavior as such type of conversations have become so much a part of daily life. Workplace situations are the key focus, but these skills are equally useful in managing challenging conversations with family or with others outside of work.

Who should attend?

• Senior Executives, Heads of Departments and Team Leaders who wish to develop their ability in managing challenging conversations.

Learning Outcomes:

• Build a high performance culture that sets preferences for approaching and paving the way for dialogue in difficult conversations involving emotional or sensitive topics
• Enhanced communication by providing common vocabulary and techniques for successfully managing challenging conversations at all levels of the organisation
• Foster collaboration to make high quality decisions in relation to the organization’s outcomes
• Improved interpersonal communication skills through behavior modeling, practice, feedback and coaching